Frequently Asked Questions

Everything you need to know about our products and services.

What is the standard delivery time for orders?

Standard delivery typically takes 3-5 business days within the UK. International shipping times vary by location, usually ranging from 7-14 business days.

Do you offer a warranty on your products?

Yes, all our items come with a 12-month warranty against manufacturing defects to ensure you receive the highest quality craftsmanship.

Can I return an item if I am not satisfied?

We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized or engraved items are non-returnable.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are your silver products hallmarked?

Yes, all our sterling silver products are independently tested and hallmarked at the London Assay Office to guarantee their purity and authenticity.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.